Impact Estates

Privacy Policy

Last updated: 2026

1. Introduction

Impact Estates ("we", "us", "our") is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information.

2. Data We Collect

We collect the following types of personal data:

  • Contact form submissions: name, email, phone number, and message content
  • Valuation requests: property details, contact information, and preferred times
  • Viewing requests: name, contact details, and property preferences
  • Tenancy applications: personal details, employment status, and income information
  • Newsletter subscriptions: email address only
  • Technical data: IP address (hashed for privacy), browser type, and usage data

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide requested services
  • Process property valuations and viewing requests
  • Process tenancy applications
  • Send newsletters (only with your consent)
  • Prevent fraud and abuse of our services
  • Comply with legal obligations

4. Legal Basis

We process your personal data under the following legal bases: consent (for newsletters and marketing), contract (for tenancy applications and service delivery), legitimate interests (for fraud prevention), and legal obligation (for regulatory compliance).

5. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security enabled. We use IP hashing (SHA-256) for rate limiting — we do not store raw IP addresses. Access to personal data is restricted to authorised staff only.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Lead submissions are retained for up to 6 years. You may request deletion of your data at any time.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

8. Contact Us

To exercise your rights or for any privacy enquiries, contact us at info@impactestates.co.uk or call 0161 432 6000. Our address is 1089 Stockport Road, Manchester, M19 2RE.